Privacy Policy

Last updated: 9 October 2026

1. About Us

Susana Martins is a fine jewellery brand operated by SMJ Design Studio LLC, a company registered in the United Arab Emirates.

SMJ Design Studio LLC operates susanamartins.com and its online store and is responsible for handling personal data collected in connection with the Susana Martins brand.

In this Privacy Policy, “we”, “us” and “our” refer to SMJ Design Studio LLC. “Site” refers to susanamartins.com and its associated online services.

This policy explains how we collect, use, retain, share and protect personal data when you visit the Site, place an order, request a bespoke service, subscribe to our communications or contact us.

2. Personal Data We Collect

The information we collect depends on how you interact with us.

Identity and Contact Information

• Full name
• Email address
• Telephone number
• Billing and delivery addresses
• Country or region of residence
• Account information, if you create an account

Order and Transaction Information

• Products purchased or considered
• Order history
• Size, gold colour, engraving and personalisation details
• Bespoke design requests
• Billing and delivery information
• Payment status and transaction references
• Communications concerning orders, cancellations, exchanges, repairs and after-sales services

Our payment providers process payment information. We do not directly store complete credit or debit card details in our own business records.

Device and Technical Information

Depending on your privacy choices and the technologies enabled on the Site, we may collect:

• IP address
• Browser type and version
• Device type and operating system
• Time zone and approximate location
• Pages and products viewed
• Referring websites or search terms
• Dates and times of visits
• Information about navigation and interactions with the Site

Communications and Marketing Information

• Messages and enquiries
• Customer-service correspondence
• Newsletter subscriptions and marketing preferences
• Responses to surveys, promotions or events
• Interactions with emails and advertisements, where tracking is enabled and permitted

Information for Bespoke and Personalised Services

You may provide measurements, design preferences, photographs, inscriptions or other information needed for a bespoke or personalised piece.

Please provide only information necessary for your request. If you submit information or photographs relating to another person, please ensure you have permission to share them.

Verification Information

Where necessary to meet legal obligations or verify a transaction, we may request identity documents or other supporting information. We use this information for the relevant verification or compliance purpose.

3. How We Collect Personal Data

We collect information:

• Directly from you when you place an order, create an account, submit an enquiry or contact us
• Automatically through cookies and similar technologies, subject to applicable consent requirements
• From Shopify and providers supporting payments, delivery, communications, analytics and advertising
• Through interactions with our official social media accounts
• From other lawful sources where necessary for transaction verification or legal compliance

4. Shopify and Our Online Store

Our online store is hosted by Shopify. We share personal data with Shopify and service providers to operate our store, process purchases and provide related services. These providers may process information outside your country of residence.

When Shopify Network Intelligence is enabled, Shopify also processes personal data to provide enhanced services, including personalisation and advertising, using interactions with our store, other merchants and Shopify. This processing is subject to applicable consent requirements and privacy choices.

For details, please read Shopify’s Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

To exercise applicable rights concerning Shopify’s processing, including withdrawing consent or objecting to enhanced-service processing, visit Shopify’s privacy portal:
https://privacy.shopify.com/en

5. Cookies and Similar Technologies

The Site uses cookies and similar technologies to support functions such as:

• Shopping carts, checkout and customer accounts
• Security and fraud prevention
• Remembering preferences
• Measuring traffic and Site performance
• Analytics, advertising and marketing, where enabled and permitted

Essential cookies support the operation of the Site. Where consent is required by applicable law, non-essential cookies and tracking technologies are used only with your consent.

Where available, you can manage your choices through the Site’s cookie banner or privacy controls. You can also manage cookies through your browser settings. Blocking certain cookies may affect Site functionality.

For questions about cookie preferences or withdrawing consent, contact info@susanamartins.com.

6. How We Use Personal Data

We use personal data as necessary to:

• Process, fulfil and deliver orders
• Manage payments, invoices, cancellations, approved exchanges and refunds where applicable
• Provide bespoke design, personalisation, repairs and after-sales services
• Respond to enquiries and provide customer support
• Create and manage customer accounts
• Verify transactions and prevent fraud or misuse
• Meet accounting, tax, customs, anti-money laundering, sanctions-screening and other legal obligations
• Maintain and improve the Site and our services
• Measure Site performance and understand customer interactions
• Send marketing communications where permitted
• Establish, exercise or defend legal claims
• Protect our customers, business and systems

References to cancellations, exchanges or refunds in this Privacy Policy describe how related information is handled. Eligibility is governed by our Returns, Refunds & Exchanges Policy and applicable consumer law.

7. Legal Grounds for Processing

The legal grounds we rely on depend on the applicable law and the purpose of processing. They may include:

• Your consent
• Performing a contract with you or taking steps you request before entering into a contract
• Complying with a legal obligation
• Establishing, exercising or defending legal claims
• Legitimate interests, where recognised by applicable law and subject to the required safeguards
• Other grounds permitted by applicable law

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

8. Marketing Communications

We may send newsletters, collection updates, invitations and promotional communications where you have consented or where otherwise permitted by applicable law.

You can unsubscribe by:

• Clicking the unsubscribe link in a marketing email
• Using available communication preference controls
• Contacting info@susanamartins.com

Unsubscribing from marketing does not prevent us from sending necessary communications about your order, payment, delivery, customer-service request or legal matters.

9. How We Share Personal Data

We share information where necessary with providers supporting our business, including:

• Shopify and connected applications
• Website hosting and technical-support providers
• Payment processors and financial institutions
• Courier, logistics and customs providers
• Production and engraving partners, limited to information needed to fulfil your request
• Customer-service and communication providers
• Accountants, auditors, insurers and legal advisers
• Identity-verification, fraud-prevention and security providers
• Analytics providers, including Google Analytics where enabled
• Advertising and social media platforms, where enabled and legally permitted
• Authorities, regulators, courts or other parties where disclosure is required by law

These parties may process information on our behalf or as independent controllers under their own privacy policies.

We do not sell personal data in exchange for monetary payment. Certain advertising or platform-related data sharing may be classified as a “sale” or “sharing” under particular privacy laws. Where applicable, we will provide the choices required by those laws.

Where applicable, you can opt out of data sharing and targeted advertising through our Data sharing opt-out page. You may also contact info@susanamartins.com for assistance with your privacy choices.

10. International Data Transfers

We are based in the United Arab Emirates. Shopify and other service providers may process or store personal data in other countries.

Where required by applicable law, we use appropriate safeguards or another permitted legal mechanism for international transfers. These may include contractual protections or transfers to jurisdictions recognised as providing adequate protection.

11. Data Retention

We retain personal data for as long as necessary to:

• Fulfil orders and provide requested services
• Maintain accounting, tax and business records
• Meet legal and regulatory obligations
• Provide repairs and after-sales support
• Resolve disputes and enforce agreements
• Prevent fraud and protect our systems

Retention periods depend on the information involved and applicable legal requirements.

When information is no longer needed, we take appropriate steps to delete, anonymise or securely dispose of it, unless further retention is required or permitted by law.

12. Data Security

We use reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No electronic transmission or storage system is completely secure. If you create an account, you are responsible for keeping your login details confidential and notifying us of suspected unauthorised access.

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion
• Restrict or object to certain processing
• Object to direct marketing
• Withdraw consent
• Request data portability
• Obtain information about our processing
• Submit a complaint to the relevant data-protection authority

Rights may be subject to legal exceptions, identity verification and record-retention requirements.

To make a request, email info@susanamartins.com. We may ask for information reasonably necessary to verify your identity. We will respond within the timeframe required by applicable law.

14. Third-Party Services

The Site may link to third-party websites, payment services or social media platforms.

Their privacy practices are governed by their own policies. Please review those policies before submitting personal information through their services.

15. Children’s Privacy

The Site is intended for adult customers. We do not knowingly collect personal data directly from children without parental or guardian authorisation where required by law.

If you believe a child has provided personal data without the necessary authorisation, contact us so we can review the matter and take appropriate action.

16. Browser Privacy Signals

Some browsers provide privacy signals such as “Do Not Track” or Global Privacy Control.

Where applicable law requires us to recognise a signal, we will honour it through the mechanisms supported by the Site and our service providers. You may also use available cookie and privacy controls or contact us to exercise your rights.

17. Changes to This Policy

We may update this policy to reflect changes to our services, technology, data practices or legal obligations.

The revised version will appear on this page with an updated date. Where required by law, we will provide additional notice or obtain consent for relevant changes.

18. Contact Us

For questions or requests about your personal data, contact:

SMJ Design Studio LLC
Legal operator of the Susana Martins brand
Email: info@susanamartins.com
WhatsApp: +971 56 858 5222
Website: susanamartins.com

© 2026 SMJ Design Studio LLC. All rights reserved.

Susana Martins is a brand operated by SMJ Design Studio LLC.