• We accept Visa, Mastercard, Apple Pay, and Samsung Pay.
• We do not accept cheques. 
• You can convert your purchases into monthly instalments via Tabby. This option is subject to approval and the provider’s Terms & Conditions. This option will be made available to you at the time of the Secure Checkout, where you can select the period over which you want to spread the payments for the purchase, along with any fees or interest, if applicable.  To know more, contact Tabby https://helpcenter.tabby.ai/hc/en-ae

CURRENCY

The currency will default to the currency of the region you are browsing, which you can change at the top right-hand side of the home page. 

ORDER CONFIRMATION

After carefully completing the required steps to initiate your order, kindly proceed and select your preferred payment method. Once the purchase is complete, you will receive a confirmation email from us. 

In the case of payment card transactions or bank transfers, your order will only be deemed accepted/confirmed once your card payment has been successfully authorized and upon the crediting of the bank transfer into our designated account.

Once our team confirms everything, you will receive a second email or text message from us letting you know your order is being processed.

RETURNS/REFUNDS AND EXCHANGES

All Susana Martins Jewellery products are final sale and are non-refundable in any circumstances.

However, if you are not completely satisfied with your purchase, we will happily offer you an opportunity to exchange for another item of equal or higher value. (items customized or engraved can’t be exchanged.) 

You can exchange your purchase for an alternative size or colour at no extra cost (subject to availability when you request an exchange).

To exchange your order, you must communicate with us within two days of receiving it. Please note that to return your item, you must use the same courier that delivered it. Our team will provide you with assistance and instructions. 

The return shipping costs are complimentary within GCC, Europe & USA

Please follow the steps below to exchange your item:

1. All items must not have been worn or in the original condition and packaging. Items worn, damaged, or manipulated will be rejected in an exchange.
2. Please email us at info@susanamartins.com to obtain the required information and assistance. You must do this within two days of receipt of your order.
3. All items must be returned in their original packaging using the indicated courier service.
4. Your item must be returned immediately after receiving the return labels and dispatch information. (Please remember to print your labels.)

Please contact us on WhatsApp at +971568895812; our team will happily assist you within our working hours.  From 10 AM to 10 PM +4GMT

With most of our diamonds of 1 carat (single stone) and above, we offer GIA certificates, IJI or HRD. Otherwise, in-house certificates issued by the brand are available upon request.

In-house certificates will entail all the information required for insurance purposes. This will be issued upon request.

SUSANA MARTINS FINE JEWELLERY guarantees a warranty period of 12 months from the date of purchase. The warranty covers manufacturing and material defects only and after a careful evaluation by our expert manufacturing team.

FAULTY ITEMS

Faulty items will only be accepted if the goods are delivered to the customer damaged or caused by a manufacturing fault.

All items returned as faulty will be inspected, and any items deemed to be subject to fair wear and tear will not be accepted. We can exchange faulty items for the same or others with equal value. Refunds are not applicable.