PRIVACY POLICY

Last updated: 26 August 2026

1. About Us

Susana Martins is a fine jewellery brand operated by SMJ Design Studio LLC, a company registered in the United Arab Emirates.

SMJ Design Studio LLC is the legal entity responsible for operating susanamartins.com and its online store, processing orders placed through the website, and handling personal data collected in connection with the Susana Martins brand.

In this Privacy Policy:

“Susana Martins” refers to the brand.
“SMJ Design Studio LLC,” “we,” “us,” or “our” refers to the legal entity operating the brand and acting as the controller of your personal data.
“Site” refers to susanamartins.com and its associated online services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit the Site, place an order, request a bespoke service, subscribe to our communications, or otherwise interact with us.

2. Personal Data We Collect

The personal data we collect depends on how you interact with us and may include the following:

a) Identity and Contact Information

Full name
Email address
Telephone number
Billing and delivery addresses
Country or region of residence
Account details, if you create an account

b) Order and Transaction Information

Products ordered or considered
Bespoke or customization requests
Order history
Billing and delivery information
Payment status and transaction references
Communications relating to your order
Returns, exchanges, repairs, and after-sales service

Payments may be processed by independent payment-service providers. We generally do not directly store complete credit or debit card details. Payment providers process such information according to their own privacy policies and security procedures.

c) Device and Technical Information

When you use the Site, certain information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Time zone and approximate location
Pages and products viewed
Referring to websites or search terms
Dates and times of visits
Information about how you navigate and interact with the Site

d) Communications and Marketing Information

We may collect:

Messages and enquiries sent to us
Customer-service correspondence
Newsletter subscriptions
Marketing preferences
Responses to surveys, promotions, or events
Interactions with our emails and advertisements

e) Information You Provide for Bespoke Services

If you request bespoke jewellery, stone repurposing, engraving, personalization, or another design service, we may collect information necessary to fulfil that request. This may include measurements, design preferences, photographs, inscriptions, personal stories, or other information voluntarily provided by you.

Please avoid providing sensitive personal information unless it is genuinely necessary for the requested service.

3. How We Collect Personal Data

We may collect personal data:

Directly from you when you place an order, submit an enquiry, create an account, or contact us
Through cookies and similar technologies
Through payment, delivery, analytics, advertising, and e-commerce service providers
Through social media platforms, when you interact with our official accounts or advertisements
From publicly available sources, where permitted by law

4. Cookies and Similar Technologies

We use cookies and similar technologies, including pixels, tags, web beacons, and log files, to:

Operate the Site and its essential functions
Maintain shopping-cart and account functionality
Process and protect transactions
Remember your preferences
Measure Site traffic and performance
Understand how visitors use the Site
Support advertising and marketing activities, where permitted

Essential cookies may be used because they are necessary for the Site to function. Where required by applicable law, analytics, advertising, and other non-essential cookies will only be activated after you provide consent through our cookie settings.

You may manage or withdraw your cookie preferences through the Site’s cookie controls or your browser settings. Disabling certain cookies may affect the operation of some Site features.

More information about cookies is available at www.allaboutcookies.org.

5. How and Why We Use Personal Data

We may use personal data to:

Process, confirm, fulfil, and deliver orders
Manage payments, invoices, refunds, returns, and exchanges
Provide bespoke design, customization, repair, and after-sales services
Communicate with you regarding orders, enquiries, and customer support
Create and administer customer accounts
Verify transactions and prevent fraud, misuse, or security threats
Comply with accounting, tax, customs, anti-money laundering, sanctions-screening, and other legal obligations
Maintain and improve the Site, services, product offering, and customer experience
Conduct analytics and measure Site performance
Send newsletters, product updates, invitations, promotions, or advertising where you have consented or where otherwise permitted by law
Establish, exercise, or defend legal claims
Protect our rights, property, customers, business, and systems

Where applicable, we process personal data on one or more of the following legal grounds:

Performance of a contract with you or steps taken at your request before entering into a contract
Compliance with a legal or regulatory obligation
Our legitimate business interests, provided those interests do not override your rights
Your consent
Establishment, exercise, or defence of legal claims
Another lawful basis available under applicable law

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing lawfully carried out before consent was withdrawn.

6. Marketing Communications

We may send you marketing communications if you have subscribed, provided consent, or if another lawful basis permits us to do so.

You may unsubscribe at any time by:

Using the unsubscribe link included in our marketing emails
Adjusting your account or communication preferences, where available
Contacting us at [email protected]

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order, transaction, legal notice, or customer-service request.

7. How We Share Personal Data

We may share personal data only where reasonably necessary with service providers and business partners, including:

Website hosting and technical-support providers
E-commerce platforms and plugins, including WooCommerce
Payment processors and financial institutions
Courier, logistics, customs, and delivery providers
Customer-service and communication providers
Accountants, auditors, insurers, legal advisers, and professional consultants
Fraud-prevention, identity-verification, sanctions-screening, and security providers
Analytics and performance providers, such as Google Analytics, where enabled
Advertising and social-media platforms, where enabled and legally permitted
Government authorities, regulators, law-enforcement bodies, courts, or other parties where disclosure is required by law

These parties may process personal data on our behalf or as independent controllers under their own privacy policies.

We do not sell personal data in exchange for monetary payment.

We may also disclose personal data in connection with a restructuring, merger, acquisition, transfer, or sale of all or part of our business, subject to appropriate confidentiality and data-protection requirements.

8. International Data Transfers

SMJ Design Studio LLC is based in the United Arab Emirates. Some of our service providers may operate or store information in other countries, including countries outside the UAE, the United Kingdom, or the European Economic Area.

Where personal data is transferred internationally, we take reasonable and legally required measures to protect it. Depending on the circumstances, these measures may include contractual safeguards, adequacy decisions, consent where legally appropriate, or another recognized transfer mechanism.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete and administer your order or requested service
Maintain appropriate business, accounting, warranty, and tax records
Comply with legal, regulatory, customs, and anti-money laundering obligations
Resolve disputes and enforce agreements
Prevent fraud and protect our systems

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When personal data is no longer required, we will delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.

10. Data Security

We apply reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, misuse, alteration, loss, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access to your account.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data
Request restriction of certain processing
Object to certain processing, including direct marketing
Withdraw consent where processing is based on consent
Request transfer of your data in a structured and commonly used format, where applicable
Obtain information about how your personal data is processed
Submit a complaint to the relevant data-protection authority
Exercise other rights available under applicable data-protection law

These rights are not absolute and may be subject to legal exceptions, verification requirements, or record-retention obligations.

To exercise a privacy right, contact [email protected]. We may request information reasonably necessary to confirm your identity and protect your personal data before responding.

12. Third-Party Websites and Services

The Site may contain links to websites, payment services, social media platforms, or other services operated by third parties.

We do not control and are not responsible for the privacy practices, content, or security of independent third-party services. We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

The Site and our products are not directed at children. We do not knowingly collect personal data directly from children without the authorization of a parent or legal guardian where such authorization is required by law.

If you believe that a child has provided personal data to us without appropriate authorization, please contact us so that we can review and, where required, delete the information.

14. Browser Privacy Signals

Some browsers offer “Do Not Track,” Global Privacy Control, or similar privacy signals. Because legal and technical standards for these signals may differ, our response will depend on the applicable law and the functionality supported by the Site and its service providers.

You may also manage cookies and advertising preferences through the Site’s cookie settings and your browser or device controls.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, services, technology, legal obligations, or regulatory requirements.

The revised policy will be published on this page with an updated “Last updated” date. Where required by law, we will provide additional notice or obtain consent before applying a material change.

16. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our handling of personal data, please contact:

SMJ Design Studio LLC
Legal operator of the Susana Martins brand
Email: [email protected]
Website: susanamartins.com

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